CareFree
London Tours

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Frequently Asked Questions

Question:

How can I make a booking?

Answer:

You can use the Secure Online Reservation System which ask your details and finally takes you directly to the bank section. We are in partnership with Barclaycard Merchant Services. Ordering online is easy, secure and its free. Alternatively, if you book at least a month before your business or leisure trip, you can use the Bank to Bank siystem on request. There is a small charge for this particular reservation system. Email us your preference, your journey date, number of people, type of tour, cruise or transfer details and you will soon receive an email confirming your instructions and total costs.

Question:

Do you accept last minute bookings?

Answer:

We accept last minute bookings on email requests, it's always best to secure your booking with as much notice as possible.

Question:

What if I need a vehicle and chauffeur or driver-guide for several journeys?

Answer:

Tell us as much as possible about your journey, what size vehicle you would like, for how many people and we'll quote you accordingly.

Question:

Do you have special vehicles for occasions like social events or business meetings?

Answer:

Yes, we treat all our clients as VIP's, we have luxury cars for corporate and executive occasions ranging from Mercedes S Class, BMW 7 Series, to Mercedes Vito for groups up to 8 places

Question:

Can I book a car and driver for several days?

Answer:

You can book any vehicle a driver only or a driver-guide with deeper knowledge of London and Great Britain. They are at your disposal for as many days as you require.

Question:

Do you have different rates for regular account holders?

Answer:

Yes, depending on business volume, we can tailor rates to suit regular account holders.

Question:

I have been disappointed with other companies before, why should I trust yours?

Answer:

We value Honesty, Punctuality, Reliability and Good Manners and that's why our clients came back to us over and over again.

Question:

We are planning to visit London this summer. We would like to try your offer regarding Eurostar trips to Paris (1 / 2 / 3 days or more) in France and/or the French Riviera. At what time of the day this trip starts? How long does it take to visit Paris or Brussels and the come back to our hotel? Is there a tour guide to lead us in Paris or Brussels? Is it a group tour or personal tour? Do we need a visa to visit France? Are there available seats for 3 adults on Monday?

Answer:

Days of departure details depend on which tour you choose. Some courtesy departure transfers from most Central London hotels to the station at 05.30 or 06.00 a.m. are included in the packet. Exact time depends on where you are in London and will be confirmed by email on receipt of your booking. Clients can start in groups and later take time off and make their own way to the Paris station. Return to London is confirmed by your ticket and it is approximately 22.30 hours. You need a passport and a Shengen Visa for France, if required by your passport (this VISA is different from the UK VISA). You need to call your Passport Office giving them your passport details, if you are not sure.
TERMS AND CONDITIONS: Eurostar tickets advertised are the cheapest version and are not refundable, they are only valid for the date and for the name described in the ticket. However, for an additional fee, it is possible to book Eurostar tickets which are more flexible. No liability is accepted for not checking in time for departure, for not having appropriate documentation for entry into the country and any other reason apart from cancelling the tour due to lack of demand, in which case a full refund will be forthcoming.

Question:

How will I know what time and where shall we leave?

Answer:

info@londontourguides.com
On receipt of your confirmation, we Email you a voucher in an attachment containing timing details and courtesy departure arrangements. Should you fail to receive the voucher, it is your responsibility to check your email box and find out. Should unforeseen circumstances occur, we try to contact clients by phone, email and hotel details which are provided by our clients. With all this in mind, in the unlikely event that we receive no reply after leaving messages, we have no choice but wait for the client to contact us.

Please, during each tour stop, remember to ask your tour guide at what time the coach (bus) leaves and if it leaves from the same place of arrival.

Question:

My husband and I, will be arriving at Heathrow Airport at 12 noon. We fly out of Heathrow at 10:30 pm that same night. So, during that time between flights, say between 1:00 or 1:30 and about 8pm, we would like to explore London a bit and have dinner there. Do you have a recommendation for a short tour from the airport and returning to the airport?

Answer:

Yes! Take a combined transfer/tour for your Stopover (Layover) at the airport.
Go to the website: www.londontourguides.com and click on: 'Airport Transfers' where you will find useful details of arrival transfers combined with sightseeing excursions.

In this case, as arrival time fluctuates making it impractical for you to join a set programme, we recommend the private guided car tour from the airport with a professional driver-guide and returning by car to the airport providing you with your desired wish to see London and dine in a typical Pub. Early booking is advised.

Question:

Are your tours suitable for wheelchair users? I will be coming to London soon and would like to know if you offer accessible bus/van tours of London. Please write back to let me know what types of services you offer for disabled persons.

Answer:

On busses, we are able to take folding wheelchairs only. On private cars please request a bigger car. We do ask that you are able to climb the stairs on and off the coach with the aid of your helper. Our driver and guide can also assist. You must not expect drivers to lift people. We have many years experience on disabled clients and we welcome them, but British historic sites vary. Some have partial access, others full access facilities and wheelchairs. To enable us to organize your tour, please advice us your dates of arrival well in advance, make sure you have a carer with you and specify disability seriousness.

Question:

Where can I get picked up for my tour?

Answer:

Private car tours departures from clients hotels or apartments. At the end of a private tour, clients choose where they wish to end the tour in London.
Bus tours have a morning courtesy pick up from most Central London hotels. Clients are taken to a point where they will be adviced which bus goes where. At the end of a bus tour, clients are dropped off at a convenient point. The tour guides will find out where everyone is staying in London, while on tour. Then they will plan a route through London that is convenient or advise on taking the Underground or Bus services for the location where they wish to go.

Question:

What's included?

Answer:

We include entrance fees as and when stated on the individual tour page. If in any doubt, please email us with your query.
Some tour do not include lunch, although time for lunch is provided. This is so you can make the most for your time. Our tour guides will give you suggestions on what is available for lunch.

Question:

Thank you for your prompt reply. We leave Australia next week and will be in London in a month's time. We'd like to finalise our itinerary before we leave as we won't have access to email after that. Are we able to confirm online?

Answer:

Yes, you are! We are in partnership with Barclaycard Merchant Services. Ordering online is easy and secure. Do not hesitate to contact us, for any additional query you may have.

Question:

We have received no reply and we send again our programme. We will be arriving on a cruise to Dover with a group of 60 people. We need to reserve the transfer from Dover Pier to London, with a stop at Leeds Castle for a visit and lunch at the restaurant of your choice. Then the next day, a full day guided tour with an inside visit to the Tower of London and the Crown Jewels. Before going back to the hotel, some of us would like to go to Harrods for shopping. The remainder would like to be taken back to the hotel and later to the theatre for dinner and show.

Answer:

We have emailed you a separate reply with a complete quotation attached. Please, confirm receipt containing comments and/or clarifications, if any. Confirm receipt immediately, as sometimes even legitimate emails trigger one of the filters of the receiving ISP and the email will not be delivered. To make matters worse, neither party will never know it wasn't delivered as most ISP's simply dump it into cyperspace!

Question:

Re: Layover quotation. Airport Transfer/London Tour/plus back to airport. Thank you so much for your quick response. How many hours does that include? Do you have any reviews from previous customers? Looking forward to hear back from you. Carole Sent from my iPhone

Answer:

Dear Carole, We never received this question before. Clients send us compliments and they find it easy to guess that we are not a robot, we do not have any adverts, nor are we a marketing portal. All our clients receive a bespoke service special to their requirement. We hope you do not mind if we add your question to our FAQ. Do not worry, we never use our clients names and emails online. In reply to your first questions: yes, we have availability to provide you the transfer into London from Heathrow, plus flexible London itinerary, plus transfer back to LHT on a private driver-guided basis. Yes we have space in the car for your luggage. Should you confirm, let us know how many suitcases you have, please! Flexible itinerary takes in most famous sites of London. Sample itineraries in our website: http://www.londontourguides.com/english/history_of_london.php
If you are worried about cancelling through illness, flight delay or anything else, we strongly advice you to take out a travel insurance to cover your losses due to reasons beyond your and our control.

To send us your question please e-mail: info@londontourguides.com